You can have the greatest product or service in the world, something that everyone would love to have or do or have done, but if nobody knows about it, you might as well have nothing.
That’s what’s happening now.
Our gallery is scheduled for the Art Walk, which is where local artists sell MOST of their year’s work.
Problem is, the paperwork is still undone, long after the FINAL DUE DATE, because no one has taken JUST A LITTLE responsibility for putting that paperwork through, and repairing mistakes later.
Nobody did it.
Oh, sure, they send e-mails, text messages, insta-grams saying they just can’t handle it, and everyone reads them, but nobody takes action, because nobody wants to risk failure, thus guaranteeing failure.
So we’re currently MAYBE in the Art Walk. They’re holding the papers for us until we can get our shit together enough to tell them what we sell and who we are.
Christ, it never had to get this far, but it needs fixing — and fast — within 24 hours of now. Frankly, it should have been handled within hours of first receiving the application, where you track down every fact you need, right then and there, no delay, no prevarication, no dangling it out for someone else to resolve, because they’ll just pass it on like you did.
Abdicating Responsibility is not a good way to do business, nor is it a good way to behave in general. Nobody takes responsibility, nobody takes action, and nobody notifies anyone that there will be serious and costly consequences, and then shit-hits-fan and there’s shit all over the place. Continue reading →
